Shop FAQs and Policies
SHOP FROM HOME
Get exclusive access to
to-the-trade brands we use!
We've got your access pass to high-quality designer furnishings that you can shop for any time of day or night, and you don't need to hire a designer! Simply shop from our room collections that are already designed and pulled together for you. You won't have to worry about items coordinating, because as you can see, they already do!
Feel confident about your to-the-trade furnishings selections so you can realize your vision and turn your house into the beautiful and stylish home of your dreams.
We've got your access pass to high-quality designer furnishings that you can shop for any time of day or night, and you don't need to hire a designer! Simply shop from our room collections that are already designed and pulled together for you. You won't have to worry about items coordinating, because as you can see, they already do!
Feel confident about your to-the-trade furnishings selections so you can realize your vision and turn your house into the beautiful and stylish home of your dreams.
FREQUENTLY ASKED
Questions
DO YOU HAVE A PHYSICAL SHOP LOCATION?
No, we do not have a physical shop with product to browse. You can browse our collections right here from wherever you are.
HOW DOES THIS WORK?
Simply add the products you like to your cart, select standard or white glove delivery, continue to payment options, and submit. You will be updated by email on the status of your order. If you create an account when you are checking out, you will be able to login to check the status of your order.
WHO IS SIDEDOOR?
SideDoor is our partner in the fulfillment of anything your order from our shop. They take of your orders and manage the shipping and delivery logistics from the manufacturer to your home.
WHAT IS YOUR RETURN/CANCELLATION POLICY?
We are not able to take returns, cancellations, or exchanges since items are shipped directly from the manufacturer. All sales are final, with the exception of items that have been damaged during shipping. You will want to inspect all items upon delivery. If you receive an item that is damaged, contact SideDoor customer service and copy Lush Interior Design and they will help arrange repair or replacement of the item. All claims must be reported to SideDoor within 48 hours of delivery.
HOW LONG WILL IT TAKE MY ORDER TO SHIP?
Each item shows if it is in stock or if there will be a lead time. You will receive email updating you on the progress of your order. The local delivery team will call you to schedule delivery to your home.
Where will my items be placed once they arrive?
If you select standard delivery (included), items will be delivered to the closest dry area. If you would like delivery personnel to bring your items inside of your home and to remove packaging and place of your item in a specific location, you will want “White Glove” delivery. Make this selection when you checkout. For large items, you will want White Glove delivery for the best experience.
IF I NEED ADDITIONAL HELP, WHO CAN I CONTACT?
If you have a problem with your order, reach out to SideDoor customer service.
If you need help deciding on specific items or are looking for similar or different items in different finishes or sizes, we can help. You may be a good candidate for a customized online design service. Reach out and let us know.
